FAQ

Welcome to the Est. & Co. FAQ — here's what people ask most before ordering.

How long does it take to receive my order? Each piece is made to order, so please allow 5-10 business days for production and shipping combined, plus shipping time. You'll receive a shipping confirmation with tracking as soon as it's on its way.

Can I see what my design will look like before I order? Yes — you'll see a live preview of your personalization (names, dates, photos) right on the product page before you check out, so you know exactly what you're getting.

What if I notice a typo after I've placed my order? Please double-check all names, dates, and spelling carefully before submitting — your preview shows exactly what will be printed. If you catch a mistake, contact us right away; we can make corrections if production hasn't started yet, but can't guarantee changes once an order is in process.

Can I return or exchange my order? Because every item is personalized and made specifically for you, we're unable to accept returns or exchanges except in the case of a defect or an error on our part. See our full return policy for details.

What sizes and materials are available? [List your actual size/material options here once finalized with your print provider — e.g. canvas sizes, framed options.]

Do you ship internationally? Right now we ship within the United States only. We hope to expand shipping in the future.

Can I upload my own photo? Yes — select products (like the Family Tree Photo Collage and Baby Birth Stat Sign) let you upload your own photos during personalization.

Is this a good gift? Can you ship directly to the recipient? Absolutely — just enter the recipient's shipping address at checkout. Note that because it ships in retail packaging without pricing, it makes a great direct-to-recipient gift, but currently we don't include a gift note option [update this once/if you add that feature].